Bingo eSIM

Privacy Policy

Your privacy is important to us

Last updated: 2024-02-01

Bingo Wireless ("Bingo eSIM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or purchase our eSIM services. Please read this policy carefully to understand our practices regarding your personal data.

1Data Controller Information

Bingo Wireless LLC is the data controller responsible for your personal information. For any questions about this Privacy Policy or our data practices, you can contact us at: Email: info@bingowireless.net Address: San Juan, Puerto Rico Phone: +1 (787) 371-8815

2Information We Collect

We collect information that you provide directly and information collected automatically when you use our Services:
  • Identity Information: Full name, email address, phone number
  • Payment Information: Credit card details (processed securely by Stripe), billing address
  • Device Information: Device model, operating system, IMEI (for compatibility verification)
  • Order Information: Purchase history, eSIM activation codes, plan details
  • Usage Data: Data consumption, activation timestamps, service usage patterns
  • Technical Data: IP address, browser type, device identifiers, cookies
  • Communication Data: Customer support inquiries, feedback, and correspondence

3How We Use Your Information

We use your personal information for the following purposes:
  • To process and fulfill your eSIM purchases and deliver activation codes
  • To create and manage your account
  • To provide customer support and respond to inquiries
  • To process payments and prevent fraud
  • To send transactional emails (order confirmations, activation instructions)
  • To send marketing communications (with your consent)
  • To improve our Services and develop new features
  • To comply with legal obligations and protect our rights

4Legal Basis for Processing

We process your personal data based on the following legal grounds: • Contract Performance: Processing necessary to fulfill your orders and provide Services • Legitimate Interests: Processing for fraud prevention, security, and service improvement • Consent: Processing for marketing communications (you can withdraw consent anytime) • Legal Obligation: Processing required by law (tax records, fraud prevention) For users in the European Economic Area (EEA), we ensure compliance with GDPR requirements.

5Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:
  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
  • Preference Cookies: Remember your language and display preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

6Sharing with Third Parties

We may share your information with trusted third parties who assist in operating our Services:
  • Payment Processors: Stripe processes payments securely; we do not store full card numbers
  • eSIM Providers: We share necessary data with carriers to provision your eSIM
  • Cloud Services: We use secure cloud hosting (AWS/Vercel) to store data
  • Analytics Providers: Google Analytics helps us improve our Services
  • Customer Support: Third-party tools may be used for support ticket management
  • Legal Requirements: We may disclose data when required by law or to protect our rights

7Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy: • Account Information: Retained while your account is active and for 3 years after closure • Order History: Retained for 7 years for tax and legal compliance • Payment Records: Retained as required by financial regulations (typically 7 years) • Support Communications: Retained for 2 years to improve service • Marketing Data: Retained until you unsubscribe or withdraw consent After retention periods expire, data is securely deleted or anonymized.

8International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States and Puerto Rico. We ensure appropriate safeguards are in place: • Standard Contractual Clauses approved by the European Commission • Data processing agreements with all third-party processors • Compliance with applicable data protection laws By using our Services, you consent to the transfer of your data to these locations.

9Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:
  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal exceptions)
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for marketing
  • Right to Withdraw Consent: Withdraw consent for marketing communications anytime

10Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

11Data Security

We implement appropriate technical and organizational measures to protect your personal information: • Encryption: All data transmissions use TLS/SSL encryption • Payment Security: PCI-DSS compliant payment processing • Access Controls: Strict access limitations to personal data • Regular Audits: Periodic security assessments and updates • Incident Response: Procedures for handling data breaches While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes: • We will update the "Last updated" date at the top of this policy • For material changes, we will notify you via email or website notice • Your continued use of Services after changes constitutes acceptance We encourage you to review this policy periodically to stay informed about how we protect your data.

13Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact our privacy team: Bingo Wireless LLC Email: info@bingowireless.net General Support: support@bingowireless.net WhatsApp: +1 (787) 371-8815 For data subject access requests or to exercise your privacy rights, please email info@bingowireless.net with the subject line "Privacy Request". We will respond within 30 days.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact us at info@bingowireless.net.